SHIPPING & ORDER POLICY


Thank you for shopping at Sage and Ylang. We provide shipping both locally and internationally.

 

DELIVERY

All local orders placed on Monday through Friday by 12:00pm (noon) SGT will be processed on the same day and shipped out within 3-5 business days upon confirmation. Please note that we do not ship on weekends and public holidays. Orders placed on Saturday, Sunday, or public holidays will be processed the next working day upon payment confirmation.

Local orders should receive the package within 5-8 working days while international orders may take 2-3 weeks to receive your orders.  Delay may also be experienced over public holidays.

 

SHIPPING CHARGES

Shipping costs are calculated upon checkout and added to your total order. All local packages are shipped by standard mail or registered mail. Shipping within Singapore will incur a delivery charge of SGD5 for standard mail or SGD10 for registered mail and shipping insurance (upto total weight of 500g). Please note that the customer is responsible for lost packages if standard mail is chosen for local delivery. If you are shipping an item over SGD100, it is advisable that you use the registered mail option which comes with the shipping insurance.

International packages are shipped by registered mail and the delivery insurance, with a delivery charge of SGD25 (upto total weight of 500g – will advise accordingly if parcel is heavier).  Please note that you will be responsible for any customs, taxes, fees and all custom issue your county may require.

We do not guarantee that we will receive your returned item.

 

PAYMENT

We accept payment via VISA, Mastercard and PayPal.

 

CONTACT US

In the event if you have not received your order within the specified time, please contact us by email at “info@sageandylang.com”.