Thank you for shopping at Sage and Ylang. We hope that you will love our skincare range as much as we do!

However, if you are not entirely satisfied with your purchase, we are here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or amount will be credited back into your account to offset your next purchase.

Before you return a product, please make sure that : (a) the product was purchased in the last 30 days; (b) the product is in its original packaging; and (c) you have the receipt or proof of purchase

Please contact us before you send the product by email at hello@sageandylang.com or connect with us via Whatsapp at +65 9643 5335 for assistance.

Do also send the product with its original packing and the receipt or proof of purchase, to 11 Changi North Street 1 #04-04, Singapore 498823. Please

SHIPPING CHARGES

You will receive your order within 7 to 10 working days upon your order.

Local Shipping: Delivery fee of $5 is charged for orders under $50, FREE local delivery for orders above $50.

  • Standard Delivery (within 7-10 working days) $5 for orders $50 and under
  • Express Delivery (within 2-3 working days) $15

International Shipping: Delivery fee of $35 is charged for orders under $200, FREE international delivery for orders above $200.

International shipping charges do not include possible taxes and duties which could be applied by customs in your country. The responsibility for any customs duties, foreign taxes or other fees which may be imposed is your responsibility.

In any case of failure to deliver (wrong address given), customers are responsible for any shipping charges incurred when products are returned back to us.

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance @ +65 9643 5335

SALE ITEMS 

Sale items may be refunded if (a) the product was purchased in the last 30 days; (b) the product is in its original packaging; and (c) you have the receipt or proof of purchase.

Refund will be handled on a case by case basis.

CONTACT US

If you have any questions about our Return and Refund Policy, please contact us by email at “hello@sageandylang.com”.