Products
Does Sage and Ylang work for everyone?
We create our products to work on all skin, regardless of who that skin belongs to. Our Beauty Essence is customisable to fit your skin at any stage in life with the help of our Beauty Boosters, you can always connect with us anytime you're unsure of which product to use for your skin. There's always space for conversation in the #SAYESFamily!
How do I use the Beauty Boosters?
Watch how to personalise your Beauty Essence with Beauty Boosters HERE.
How do Skin Consultations work?
Depending on the consultation chose, you will be sent a link to confirm your appointment and the necessary skin preparation before the consultation. Cancellation/Rescheduling is NOT allowed within 24 hours of the appointment. NO refunds allowed for Skin Consultations.Up to 50% of the consultation fee can be used to offset your purchase during the Skin Consultation. This does not apply after the appointment.
New order discount does not apply to Skin Consultation orders either.
Ordering
How do I know if my order has been placed?
You’ll receive a confirmation email once your order has been placed. You can also view order status on your Account page. The Order Confirmation email you receive does not confirm that your order has been fulfilled and shipped.
Once your order is fulfilled and on it’s way to you, we will send a second email, Shipment Confirmation with your shipment details. Please note: Products on our website are not available to purchase for commercial and/or resale purposes. If you’d like to discuss commercial arrangements, please email hello@sageandylang.com directly.
How do I cancel/modify my order?
Please email us at hello@sageandylang.com if you’d like to cancel or modify your order. We usually process orders quickly, but we’ll do our best to accede to your request.
Can I use multiple promo codes at checkout?
You can only use one promo code per order.
Where do I input a promo code?
Promo codes are input at the Checkout page section.
Shipping
You will receive your order within 7 to 10 working days upon your order.
Local Shipping: Delivery fee of $5 is charged for orders under $50, FREE local delivery for orders above $50.Standard Delivery (within 7-10 working days) $5 for orders $50 and under
Express Delivery (within 2-3 working days) $15
International Shipping: Delivery fee of $35 is charged for orders under $200, FREE international delivery for orders above $200.
International shipping charges do not include possible taxes and duties which could be applied by customs in your country. The responsibility for any customs duties, foreign taxes or other fees which may be imposed is your responsibility.
In any case of failure to deliver (wrong address given), customers are responsible for any shipping charges incurred when products are returned back to us.
Returns and Exchange
Can I exchange/refund my purchases?
30 DAYS SATISFACTION GUARANTEE. At Sage and Ylang, we are dedicated to providing a quality, minimalistic and gentle microbiome-friendly approach to healthy skin. If for any reason you don’t feel satisfied with the product(s) you’re using, you may return the product(s) within a maximum period of 30 days from the date of purchase. Refund will be handled on a case by case basis.
Sale items may be refunded if (a) the product was purchased in the last 30 days; (b) the product is in its original packaging; and (c) you have the receipt or proof of purchase.
Please note: Gift Cards and Reward Ylangs are non–returnable /exchangeable items.
What happens if I receive a damaged / defective product?
Please inspect your products for any damage or defects upon shipment arrival. Should there be a product damage / defect, please contact us immediately at hello@sageandylang.com. Please provide the order number along with clear photos and your phone number for a quicker reply. To ensure prompt resolution, please keep the original shipping package and the damaged / defective product for inspection. Upon acknowledgement and confirmation from our end, we will provide you instructions for returning the damaged / defective product to us at your expense, and any replacement for a damaged or defective product will be shipped to you free of charge. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Send your item to: 11 Changi North Street 1 #04-04, Singapore 498823. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
What happens if I receive the wrong product?
We are terribly sorry for the mistake! Please contact us at hello@sageandylang.com OR notify us immediately for assistance @ +65 9643 5335 and we will get it sorted out as soon as possible.
Need Help?
If you can't find what you are looking for, send us a query. Drop us an email.
